Ⅰ.Order Cancellation

  1. Cancellation Deadline: If you need to cancel your order after successfully placing it, you must send us an email request within 24 hours of placing the order. Requests received after this period will not be processed.

  2. Application Method: Please send your order cancellation request to our official customer service email (support@zestseeds.com). The email subject must state “Order Cancellation Request + Order Number.” The email body should include your name, contact information, order number, and the reason for cancellation to help us verify and process your request quickly.

  3. Refund Information: Once your cancellation request is approved, we will process your refund within 1-3 business days. The refund amount will be fully returned to your payment account. The specific time for the funds to arrive depends on the payment platform and bank processing times, so please keep an eye on your account activity.

Ⅱ.Preparation Time

After you successfully place your order, we will complete preparation and warehouse review within 1-3 business days. To ensure the quality of the seeds, we conduct strict packaging inspections on each batch of seeds to ensure they are dry and undamaged before handing them over to our logistics partners for shipment.

Note: If your order contains multiple types of seeds or if there are holidays or peak order periods, the preparation time may be extended by 1-2 business days. We will inform you in advance on the order page or via email.

Ⅲ.Logistics Shipping Times

 Region Estimated Transit Time
United States 7-12 Business Days
Canada 8-13 Business Days


Ⅳ.Customer Service Contact Information

If you have any questions regarding shipping-related matters, please contact us through the following methods:

The final interpretation of this shipping policy belongs to Zestseeds. If there are any adjustments, we will announce them in advance on our website. Thank you for your understanding and support, and happy planting!